Online Store Terms

1. INTRODUCTION

www.grgstorage.co.uk (referred to as the “Website”) is owned by grgstorage Ltd. Company registration number 05897841 & VAT registration number 162459108 .

By placing an order on this website you agree to the below Terms, Conditions and Purchasing Terms which will create the sales contract, between yourself and us at the point of order confirmation and acceptance. 

2. PLACING AN ORDER

– Add the products you want on our website to your basket 

– Ensure you select the correct option before adding the items to your basket

– Once you have added all items you would like to purchase, proceed to checkout

– You must provide billing, shipping, email addresses and all other required details accurately 

– Review the order before you complete the purchase 

– Submit your order and you will receive a confirmation via the email address you provided at checkout.

2.2 ORDER ACCEPTANCE AND CANCELLATIONS

All orders submitted by you are subject to acceptance by Grg storage. We may choose not to accept your order at our own discretion. Examples of when we may not accept your order are as follows:

·  If Products are shown on the Website but are not available;

·  If we are unable to obtain authorisation of your payment;

·  If shipping restrictions apply to a Product;

·  If Products shown on the Website contain a manifest error such as being incorrectly priced or otherwise incorrectly described;

·  Suspected fraudulent activities.

Because we start to process your order as soon as it is submitted, it is not possible to cancel your order before you have received it. You can then cancel your order by returning your goods, following the refund procedure in section 6 of this agreement. 

3. SHIPPING AND DELIVERY 

All orders made on the Grg website are dispatched from the UK to the shipping address you provide at the checkout stage, orders are usually delivered on business days; excluding bank holidays and national holidays. Some of our delivery partners will deliver orders on weekends. 

We aim to despatch orders on the same day as outlined on our Delivery Times page. However, due to fluctuation in order volumes this is not always possible. 

Any international orders may be subject to customs charges. These charges are not quoted at checkout and are out of our control. 

Grg storage cannot be held responsible for delay in delivery, including but not limited to the following;

Any incorrect customer details, customs clearance, inventory levels, national or private strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks. 

4. EXCHANGES AND REFUNDS 

Exchanges

We offer exchanges within 14 days on all items.

If the price has gone up since your exchange was sent back, we will not charge you additionally for any price differences.

Exchanges are usually processed within 10 days of us receiving the returned item(s). Standard delivery times then apply for the exchanged item(s) to be delivered back to you.

We process exchanges as fast as possible. Exchanges are processed manually, therefore you will not get an email from us when we receive the return.

During busy periods some returns may be processed outside of the above timeframes.

Refunds

We offer refunds within 14 days on full priced items.

Refunds are usually processed within 10 days of us receiving the returned item(s). Please allow an extra 5 days for your bank to make the funds available to you.

We process refunds as fast as possible. Refunds are processed manually, therefore you will not get an email from us when we receive your item(s). However you will get an email when your refund is processed, please also check junk folders.

During busy periods some returns may be processed outside of the above timeframes. 

Returns Refusal Rights

International returns must be labelled as a ‘Return’ on any paperwork to avoid incorrect customs charges. You should not state the value you paid for the item(s). For sake of clarity, if you state the item value on paperwork, we will pay import duty, taxes and a processing fee for an item we have not paid you for. This is incorrect as we have not paid you for our own items. Any fees will be chargeable or deductible from refunds or store credit.

We reserve the right to deny processing any returns that are not received to our returns address, we therefore request you use a Tracked and/or Signed For Service back to our returns address.

We reserve the right to deny processing any returns received after 14 days of you receiving your order. Your returned item(s) will then be sent back back to your shipping address.

5. INTELLECTUAL PROPERTY RIGHTS

All trademarks, service marks, logos and trade names which appear on Grg products, product packaging and/or on the Website, whether registered or not (the “Trade Marks”) remain the exclusive property of Grg storage Ltd. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website.

Amendments to Terms and Conditions

We reserve the right to make changes to these Terms and Conditions at any time.

The use of this Website as well as any purchase agreement between you and us, will be subject to the version of the Terms and Conditions on this page at the time you place an order or browse our website.